By confirming your reservation, you acknowledge and agree to abide by these Terms and Conditions set forth by LION RESORTS, SIRUMALAI. Please contact the hotel directly for any further clarification or assistance. Enjoy your stay!
Check in Time Starts at 1:00 PM in the AFTERNOON and the checkout time will be calculated 22 Hours (12 PM next day) from the time of check in.
Early check-in and late check-out can be requested, subject to availability and additional charges.
Guests must present a valid ID and/or passport upon check-in.
By providing personal information during reservation or check-in, you consent to the hotel's use of your information for the purpose of your stay and for future communication, including marketing materials.
The personal information collected by Lion Resorts is used only for legitimate business purposes, such as confirming reservations, processing payments, and communicating important information related to guests' stays. This data is processed securely and in compliance with applicable data protection laws.
Lion Resorts takes the security of guest data seriously. All personal information is stored securely and protected against unauthorized access, disclosure, or alteration. Appropriate technical and organizational measures, such as encryption and access controls, are in place to safeguard the data.
Lion Resorts understands the importance of guest privacy and does not sell, rent, or disclose personal information to third parties without explicit consent, except where required by law or as necessary to fulfill guest requests, such as sharing guest details with local authorities for legal reasons.
Lion Resorts is not liable for any loss, damage, or theft of personal belongings during your stay. The hotel is not responsible for any injuries or accidents that may occur on the hotel premises. Guests are responsible for their own safety and should exercise caution when using hotel facilities or participating in any activities. The hotel may sometimes provide information or arrange services from third-party vendors such as tour operators, transportation providers, or restaurants. While the hotel endeavors to work with reliable partners, it does not assume responsibility for the services provided by these external entities. Guests should exercise due diligence and make independent judgments when engaging with third-party services.
Smoking is strictly prohibited in all guest rooms and public areas. Unmarried Couples are not permitted as per hotel policy. In certain cases, a deposit may be required upon reservation. This deposit is non-refundable and will be deducted from the total bill upon check-out. Visitors are allowed in the lobby and public areas only. No overnight visitors allowed in guest rooms without prior approval from the hotel management. Any damages caused to the hotel property by guests will incur appropriate charges for repairs or replacements. The hotel reserves the right to refuse service to anyone for any reason that may affect the safety, comfort, or well-being of other guests and hotel staff. Guests are expected to respect the peace and quiet of other guests. Excessive noise or disturbances that disrupt the comfort of other guests may result in a warning or, in severe cases, eviction from the premises without refund. The hotel is not responsible for any lost or misplaced personal belongings during your stay. However, if any items are found, they will be kept for a limited period of time. Guests can inquire at the front desk regarding lost and found items. In accordance with fire safety regulations, guests are prohibited from using open flames, candles, or any other flammable items within the hotel premises. Guests should familiarize themselves with the fire evacuation procedures displayed in their rooms. Outside food and beverages are not allowed in the hotel's public areas or guest rooms. The hotel offers a range of dining options to cater to guests' needs. We strive to provide a comfortable and enjoyable stay for all our guests. As part of our policy, we kindly inform you that unmarried couples are strictly not allowed to check-in at our hotel. It is essential to emphasize that this policy is not intended to discriminate against anyone, but rather to maintain the values upheld by our hotel. We reserve the right to reject any guest if their booking appears suspicious or if we find any violation of our policies during their stay.
Lion Resorts understands that circumstances may change, and guests may need to cancel or modify their reservations. Guests will be eligible for a refund if they adhere to the cancellation policy specified at the time of booking. This policy will outline the timeframe within which cancellations can be made without incurring any charges.
To request a refund due to a cancellation or modification of a reservation, guests should notify the hotel as soon as possible. The cancellation process may involve contacting the hotel directly via phone or email and providing relevant reservation details for verification purposes.
Lion Resorts offers different refund options based on the guest's preference and specific circumstances. Guests may choose to receive a refund to the original payment method used during the reservation process or opt for a credit voucher that can be utilized for future stays at the hotel. This flexibility allows guests to make the choice that best suits their needs.
Lion Resorts aims to process refunds promptly. Once a cancellation is confirmed and eligibility for a refund is established, the hotel will initiate the refund process. The time it takes for the refunded amount to be reflected in the guest's account may vary depending on the payment method and financial institution involved. However, the hotel will strive to expedite the process as much as possible.
While Lion Resorts endeavors to accommodate guest requests for refunds, there may be exceptional circumstances where refunds are not possible. For example, in cases of no-shows or cancellations made outside the specified timeframe outlined in the cancellation policy. These exceptions will be communicated clearly to guests during the reservation process, ensuring transparency and fairness.